Pentagon Conducting Comprehensive Reform of Defense Travel System

first published on August 21, 2018 by

After over a decade of waste, frustration, and lost time, the Pentagon finally vows to conduct comprehensive reform of the Defense Travel System (DTS).


Anyone who has ever used the Defense Travel System (DTS) knows that the system is fundamentally flawed and broken. The archaic program itself appears to be designed specifically to frustrate service members, and waste a whole lot of time in the process of doing so. Often senior level non-commissioned officers are forced to step in to assist their subordinates that need to use the broken system, and this adds up to a lot of lost labor hours for the U.S. Military.

In fact, the Pentagon estimates that nearly 10 million man hours are wasted by the some 2 million active duty, reserve, and civilian personnel who are required to use DTS each year for travel arrangements. In the same press release by the Pentagon, they state that 9 billion dollars is spent each year through the DTS program, with 70% of travel claims being for temporary duty assignments. Tack onto this the wasted man hours, and you have a hefty bill footed by the American tax payer due to an ancient online travel system that is about as effective as American Online e-mail services in 2018.

During the same press release, the Pentagon announced that they were awarding a 9.3 million dollar contract to a company called SAP Concur, a non-traditional defense contracting agency that provides integrated travel and expense management services and solutions. The aim of this company is to launch a new prototype system that will locate commercially-available travel processes through expanded IT capabilities. The objective of this new system is to reduce not only the cost of travel, but also the amount of man-hours needed in order to locate and lock-down flights for the millions of service members who are required to travel for military duty throughout each year.

“We have a responsibility to ensure our resources are used in the most efficient and effective manner, and given this specific project has such a wide ranging and deep impact – reforms with results like these are crucial,” said Chief Management Officer John H. Gibson. “I’m proud of the work we’re executing through the Reform Management Group and initiatives like this from the Information Technology Reform Team.”

Hopefully in the future we will see more reform programs coming from the Pentagon in this space. As the world moves forward into the 21st century, it is imperative that the Pentagon and the United States Military continue to update, upgrade, and fix their technology based systems so that they can continue to save money and time for service members across America. This saved time and saved funding can dramatically cut down on the tax-payers cost of maintaining the world’s strongest military, as well as re-purpose funding towards training and maintaining a more lethal military super-power. If you would like to read the full statement from the Pentagon, you can do so by following this link.

For anyone who does not understand how big of a deal this is. Here’s a video that will explain it to you.